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How do I find a product?
You can use the search bar at the top of our website to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Just click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is clearly indicated on the product page. If a product is available, you’ll see an “Add to Cart” button. If it’s out of stock, you might see a notification or an option to be notified when it’s back in stock.
Can I purchase products as a guest?
Absolutely. You can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers.
Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption and other industry-standard security measures to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified immediately and given the option to try again or choose a different payment method. Please ensure your payment details are correct and that you have sufficient funds in your account.
Order Returns
What is your return policy?
We offer a return policy that allows you to initiate a return for eligible items within 180 days of purchase. Please note, however, that items must be returned within 180 days of receiving your order to be considered for a refund or exchange.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of your order invoice and ensure the item is in its original condition.
Who pays for the return shipping?
Unless otherwise specified, customers are responsible for the cost of return shipping.
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance with exchanges.
If you have any further questions or need additional assistance, please feel free to reach out to us via the “Contact Us” page on our website or email us at support@primetaim.com.